RainMaker provides software support and maintenance services to all of its clients to insure they are able to operate their systems at optimum levels of efficiency while taking advantage of product enhancements made available by RainMaker.
The RainMaker Connection – How RainMaker Supports You
- Telephone Hotline - 610.567.3400
- Direct email - frontdesk@rainmakerlegal.com
- Software Upgrades and Enhancements
- Access to the Client Portal
- Monthly e-Newsletters and FLASH Announcements
- Quality Surveys
Telephone Hotline/Direct email
RainMaker maintains a centralized call center staffed by highly skilled, experienced personnel capable of responding to your questions and needs. Our average support employee has more than 15 years of experience and their goal is to handle your issues in a very professional manner. Support calls are logged into our Call Tracking System. Clients can view the status of all incidents on the Client Portal.
Client Portal
All RainMaker clients have access to our password protected Client Portal. Here they can log in new support incidents, view the status of existing incidents and search past incidents. The Client Portal also provides full access to all RainMaker documentation, manuals, helpful hints and product release notes. RainMaker provides all of its software product files on the Client Portal, making it easy for clients to download their own install files or updated releases.
Software Upgrades and Enhancements
All RainMaker clients are entitled to product upgrades and enhancements as part of their monthly support fee, once they are made available. This allows for clients to have the latest version without delay or additional costs. Each enhancement or upgrade comes with documentation explaining what has changed and what is new in the current version.
Monthly e-Newsletters and FLASH Announcements
Client satisfaction is quite important to RainMaker; maybe that’s why we still have our very first client, even after 38 years. On-site account management visits by our staff are continually conducted as well as regional user meetings and Webinars. A professional e-Newsletter is sent to clients every month, so that they stay apprised of what's new with our products, our staff and our company. We also have a FLASH program that instantly notifies our clients of a critical event or issue via email.
Quality Surveys
Annually, the company conducts a Client Satisfaction Survey, allowing every client to rate the company’s services and the client’s level of satisfaction. RainMaker publishes the overall results of the survey so that each client can see the results. Since we also believe in rewarding a job well done, the company also provides its employees with an annual bonus when results surpass a high-level benchmark.
If you would like to learn more about RainMaker Software, Inc., please contact us.
