Press Releases
RainMaker Software, Inc. Announces 2010 Client Satisfaction Survey Results
19th Annual Client Survey Results Demonstrates RainMaker's Commitment to Quality
RainMaker Software, a full-service provider of Financial and Practice Management, Business Intelligence Software and Microsoft SharePoint Portal Integration for law firms, announces the results of its 19th Annual Client Satisfaction Survey. The survey assists RainMaker with identifying and adhering to client needs and requests. The survey charts client satisfaction for the time period of June 1, 2009 to May 31, 2010.
Over the years, RainMaker has consistently received high marks (8.0 or higher on a scale from 0 to 10), in the nine survey categories. The 2010 survey results include:
| • | RainMaker’s technical support hotline scored a remarkable 8.94. Firms using the hotline are looking for quick responses and technical expertise. RainMaker’s support hotline is anchored by support analysts that average more than 25 years of legal-industry experience. | |
| • | Overall Company Responsiveness scored an 8.73. Firms are seeking timeliness and accuracy of information provided across all RainMaker departments. Whether a customer is using the most current Platinum product or an older legacy system, the company strives to provide the same level of superior service. |
"We have been conducting this survey for many years and it provides us with excellent benchmarks for performances across our many departments," states Jim Hammond, President of RainMaker Software. "This survey includes our entire legacy client base that we continue to support, in addition to our Platinum clients. We have always taken our client relationships seriously and have been able to maintain one of the highest client retention rates in the industry."
RainMaker performs this survey annually and this was the second year the company conducted an entirely "green survey" with no paper. The survey included both quantitative and qualitative questions to determine client satisfaction with product and service quality.For more information about RainMaker’s products, interested parties can contact the sales department at 1.800.341.4012 x3413 or via email at legalinfo@rainmakerlegal.com.
About RainMaker Software
RainMaker Software, founded in 1969, is a leading provider of integrated financial and practice management software for mid-to-large sized law firms. RainMaker Platinum, the company’s Microsoft .NET based product, incorporates Business Intelligence analytics, and Microsoft® SharePoint integration. The company also offers “Green Initiative” paperless workflow modules including, e-Payables, New Case Memo, and Green Legal Billing with Client Super Sites. RainMaker is a Microsoft® Gold Certified Partner. The company is a wholly owned subsidiary of ASA International, Ltd. For more information, visit www.rainmakerlegal.com or email legalinfo@rainmakerlegal.com.
