RainMaker Software Announces 2009 Satisfaction
Survey Results
18th Annual Client Survey Results Reveal RainMaker Provides
Clients with Superior Training and Support Services
RainMaker Software, a full-service provider of Financial and Practice Management, Business Intelligence Software and Microsoft SharePoint Portal Integration for law firms, announces the results of its 18th Annual Client Satisfaction Survey. The survey assists RainMaker in proactively identifying and addressing client needs. The survey charts client satisfaction for the time period of June 1, 2008 to May 31, 2009.
Over the past five years, RainMaker has consistently received high marks (8.0 or higher on a scale from 0 to 10), in the nine survey categories. The 2009 survey proves no different with recurrent high scores in eight of nine categories including:
| • | RainMaker’s technical support hotline scored an astounding 8.66. Firms using the hotline are looking for quick responses, technical expertise, and someone who can put themselves in the customers "shoes". RainMaker’s support hotline is anchored by support analysts that average more than 25 years of legal-industry experience. | |
| • | Overall Company Responsiveness scored an 8.38. Firms are looking for timeliness and accuracy of information provided across all departments. Whether a customer is using the most current Platinum product or a 15 year old legacy system, the company expects to provide the same level of superior service. | |
| • | System Implementation and Training scored an 8.27. In an area where many vendors fall short of client expectations, RainMaker excels with on-time and on-budget engagements allowing customers to quickly maximize their investments. |
"Customers chose RainMaker because of our devotion to meeting all of their needs. Customers want more than just high quality, technically superior products, they want the support necessary to meet their ever changing needs," said RainMaker President Jim Hammond. "We take our annual survey very seriously, when we make commitments to our clients, it’s personal and we deliver. We might not be the largest vendor in our market, but we believe we provide the finest customer services."
RainMaker surveys its clients annually. This was the first year the company conducted an entirely "green survey" with no paper. The survey included both quantitative and qualitative questions to determine client satisfaction with product and service quality.
For more information about RainMaker’s products, interested parties can contact the sales department at 1.800.341.4012 x3413 or via email at legalinfo@rainmakerlegal.com.
About RainMaker Software
RainMaker Software provides progressive, proven and practical
financial and practice management systems designed to help law
firms effectively and profitably manage and grow their businesses.
With more than 40 years of legal-specific development experience,
RainMaker has consistently delivered stable and feature-rich,
yet easy-to-use products. The company’s premier product line,
RainMaker Platinum, a wholly .NET enterprise application, offers
law firms consolidated Financial (time and billing) and Practice
Management functions, along with Business Intelligence analytics
and Microsoft® SharePoint Portal integration, into a single application
that is built on the most up-to-date technologies available. These
new advances enable firms to fully maximize their enterprise software
investment to increase efficiency, measure, develop and leverage
profitability, and ultimately meet both short and long-term business
goals. RainMaker takes a hands-on, customer-centric approach to
evaluating and responding to firms’ needs, and is dedicated to
long-term client satisfaction. RainMaker is a Microsoft® Gold
Certified Partner. RainMaker is a wholly owned subsidiary of ASA
International, Ltd. Additional information about RainMaker Software and its products can be obtained by contacting the sales
department by phone at 1.800.341.4012 x3413, via email at legalinfo@rainmakerlegal.com
or by visiting the company website at http://www.rainmakerlegal.com.
