RainMaker 2008 Client Satisfaction Survey Results Reach
Record High for the Second Consecutive Year
2008 Results Set New Records in 17-Year Survey History
RainMaker Software, a full-service provider of Financial and Practice Management, Business Intelligence Software and Microsoft SharePoint Portal Integration for law firms, announced the results of its Annual Client Satisfaction Survey. The survey, charting services and product-oriented satisfaction for the period of June 1, 2007 to May 31, 2008, assists the company in measuring efficacy, improving efforts and proactively identifying and addressing customer needs.
“We have been conducting this survey since 1992 and, across-the-board, this year’s stellar survey results showcase that we are clearly listening and responding to our customers’ needs,” said RainMaker President Jim Hammond. “RainMaker is committed to being the service-oriented leader in the legal technology market.”
The 2008 survey produced high marks (8.0 or above) in all eight survey categories as rated by RainMaker clients:
| • | Telephone Hotline Support - RainMaker’s telephone hotline support ranked 8.93; a direct correlation with responsiveness. RainMaker’s support team continues to expeditiously answer any inquiries clients make via telephone or email at a rate clients considered "impressive" and "above industry standard." RainMaker’s telephone Hotline Support is anchored by support analysts that average more than 25 years of legal-industry experience. | |
| • | Implementation and Training - Implementation and training ranked 8.65; An area where most vendors fall short of client expectations, RainMaker excels with on-time and on-budget execution. | |
| • | Responsiveness - Ranking equally as high in this category, with an overall score of 8.67, this measures the timeliness and accuracy of information provided to clients across all departments. Many clients remarked RainMaker’s technical staff members are always extremely prompt in answering questions and addressing myriad technical issues. |
RainMaker surveys its clients on an annual basis, via email and direct mail. The survey includes both quantitative and qualitative questions to garner client satisfaction with product and service quality.
About RainMaker Software
RainMaker Software provides progressive, proven and practical
financial and practice management systems designed to help mid-to-large
sized law firms effectively and profitably manage and grow their
businesses. With more than 38 years of legal-specific development
experience, RainMaker has consistently delivered stable and feature-rich,
yet easy-to-use products. The company's premier RainMaker Platinum
product line provides a comprehensive offering of useful features
and functionality, along with a proprietary Business Intelligence
toolset designed to extract decision-support data in practical
formats for reporting and analysis, with no custom programming
required. RainMaker takes a hands-on, customer-centric approach
to evaluating and responding to firms' needs, and is dedicated
to long-term client satisfaction. RainMaker is a Microsoft®
Gold Certified Partner. RainMaker is a wholly owned subsidiary
of ASA International, Ltd. Additional information about RainMaker
Software and its products can be obtained by contacting
the sales department by phone at 1.800.341.4012 x3413, via email
at legalinfo@rainmakerlegal.com
or by visiting the company website at http://www.rainmakerlegal.com.
