RainMaker Annual Client Satisfaction Survey Results Reach
Record High
2007 Results Greatest in 16-Year Survey History
RainMaker Software, a full-service provider of Financial
and Practice Management, Business Intelligence Software and Microsoft
SharePoint Portal Integration for law firms, announced today the
results of its Annual Client Satisfaction Survey. The survey,
charting services and product-oriented satisfaction for the period
of June 1, 2006 to May 31, 2007, assists the company in measuring
efficacy, improving efforts and proactively identifying and addressing
customer needs.
"Across-the-board this year’s stellar survey results showcase
that we are clearly listening and responding to our customer base,"
said RainMaker President Jim Hammond. "The overall satisfaction
score averaged 4.3 on a scale of 1.0 (lowest) to 5.0 (highest),
which is exceptional. RainMaker continues to be a service-oriented
leader in the legal technology market."
The 2007 survey produced record high marks (4.0 or above) in six of the eight survey categories as rated by RainMaker clients:
| • | Overall. RainMaker ranked highest in this category for service initiative and product quality. Clients made comments such as, "a good value" and "very satisfied." |
| • | Responsiveness. Ranking almost equally as high in this category, many clients remarked RainMaker’s technical staff members are always extremely prompt in answering questions and addressing myriad technical issues. |
| • | Pre/Post Sales Account Management Performance. "Everyone at RainMaker I have contact with is always very knowledgeable and nice to talk to," commented one client. |
| • | Custom Programming. On average, clients have been very pleased with this service each year. |
| • | System Meeting Client Needs. According to the survey and from comments throughout the year, RainMaker customers indicated they are "very happy" with the value and functionality of the software and they would buy from the company again. |
| • | Telephone Hotline Support. RainMaker’s telephone hotline support ranked very high; a direct correlation with responsiveness. RainMaker’s support team continues to expeditiously answer any inquiries clients make via telephone or email at a rate clients considered "impressive" and "above industry standard." |
RainMaker surveys its clients on an annual basis, via email and direct mail. The survey includes both quantitative and qualitative questions to garner client satisfaction with product and service quality. Approximately 50 percent of the customer base participated in this year’s survey.
About RainMaker Software
RainMaker Software provides progressive, proven and practical
financial and practice management systems designed to help mid-to-large
sized law firms effectively and profitably manage and grow their
businesses. With more than 37 years of legal-specific development
experience, RainMaker has consistently delivered stable and feature-rich,
yet easy-to-use products. The company's premier RainMaker Platinum
product line provides a comprehensive offering of useful features
and functionality, along with a proprietary Business Intelligence
toolset designed to extract decision-support data in practical
formats for reporting and analysis, with no custom programming
required. RainMaker takes a hands-on, customer-centric approach
to evaluating and responding to firms' needs, and is dedicated
to long-term client satisfaction. RainMaker is a Microsoft®
Gold Certified Partner. RainMaker is a wholly owned subsidiary
of ASA International, Ltd. Additional information about RainMaker
Software and its products can be obtained by contacting
the sales department by phone at 1.800.341.4012 x3413, via email
at legalinfo@rainmakerlegal.com
or by visiting the company website at http://www.rainmakerlegal.com.
