Press Releases
RainMaker Unveils Annual Client Satisfaction Survey Results
2006 Results Hit 15 Year High
August 7, 2006
RainMaker Software, Inc., a leading full-service
provider of Financial Management, Practice Management, Business Intelligence and
Case/Matter Management Software for mid-to-large sized law firms, corporate legal
departments and government agencies, announced the results of its 2006 Annual Client
Satisfaction Survey. The survey results, tabulated by ASA International, parent company of
RainMaker Software, showed RainMaker had reached the highest levels of client satisfaction in
the 15-year history of the survey.
As part of the annual survey, clients are asked to score RainMaker in categories including hotline
support, meeting their needs, professional services and overall satisfaction. With a very high
response rate of 52%, overall satisfaction ratings, scores for professional services and the system
meeting a firm’s needs, achieved all time survey highs. In addition, six of the seven categories
improved over the previous year highs. Clients overwhelmingly indicated that they would buy
from RainMaker again and remain a positive reference for the company. In 2006, RainMaker
also surveyed its SUMMIT clients, with similar survey questions. The results from the SUMMIT
survey will become the benchmark for measuring SUMMIT client satisfaction in future years.
In response to the survey results, James Hammond, president of RainMaker, said “We are
delighted with both the high level of participation and RainMaker’s overall score. Very few
vendors in our market would even consider administering such a survey and publishing the
results. The dedicated efforts of our people over the last few years to substantially improve client
satisfaction have really paid off. We decided to make client satisfaction a key differentiator in
our business plans. Programs such as ‘Pursuit of Excellence’ have provided tangible results.”
For more information regarding RainMaker’s products, interested parties can contact the sales
department at 1.800.341.4012 x3413 or via email at legalinfo@rainmakerlegal.com.
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