Press Releases
July 25, 2005
RainMaker Software, a leading full-service
provider of Case/Matter Management, Financial Management, Practice Management and
Business Intelligence software for mid-to-large size law firms, corporate legal
departments and government agencies, announced the results of its 2005 Annual Client
Satisfaction Survey. The survey results tabulated by ASA International, parent company of
RainMaker Software, showed RainMaker had reached one of the highest levels of client
satisfaction in the 14-year history of the survey.
In the annual survey, clients were asked to score RainMaker in categories including hotline
support, meeting their needs, professional services and overall satisfaction. With a very high
response rate of 55%, on a scale of 0-5, 5 being the highest, overall satisfaction ratings of
RainMaker came in at 4.25; this represents a 14-year high. The scores for account management,
implementation and training and system meeting needs of the firm were the 2nd highest in the
history of the survey. Clients overwhelmingly indicated that they would also buy again and
remain a reference for RainMaker Software.
James Hammond, president of RainMaker, said, “We are delighted with both the high level of
participation and the results of the survey. Very few vendors in our market would even consider
administering such a survey and publishing the results. The dedicated efforts of our people over
the last few years to substantially improve client satisfaction have really paid off. We decided to
make client satisfaction a key differentiator in our business plans and programs such as ‘We Want
to be Your Best Vendor’ and ‘Pursuit of Excellence’ have provided tangible results.”
For more information regarding RainMaker’s products, interested parties can contact the sales
department at 1.800.341.4012 or via email at legalinfo@rainmakerlegal.com.
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